AIRS - Missouri - Arkansas

MAK-AIRS Annual Meeting and Training Conference - Download Brochure

Location:	United Way of Greater Kansas City 1080 Washington Street Kansas City, MO 64105-2216

Agenda:

Thursday, September 16th
	10:30 a.m. – 11:30 a.m.	AIRS Certification study session
	11:30 a.m. – 12:00p.m.	Registration
	12:00 p.m. – 2:00 p.m.	Annual meeting and Lunch
	2:15 p.m. – 3:15 p.m.	Webinar - Overview of AIRS with Charlene Hipes, AIRS COO
	3:30 p.m. – 4:30 p.m.	Workshop - Dealing with Difficult People Ever had a “difficult” caller? One that seems to instinctively know how to push your buttons? Someone who feels anger will get them further? This workshop will give you tools to better interact with these callers in a manner that lessens the impact on your blood pressure.
	4:30 p.m. – 5:00 p.m.	Workshop - Helping Callers with Mental Health Symptoms This brief workshop will touch on trainings available for helping callers that are experiencing mental health symptoms or a crisis.
	6:00 p.m. – 8:00 p.m.	Optional Evening Activity

Friday, September 17th
	8:00 a.m. – 10:00 a.m.	AIRS Certification Test Please note that you must register for the test separately through AIRS at least 30 days before test date. For more information go to http://www.airs.org
	8:30 a.m. – 9:30 a.m.	Sharing of Ideas/Networking Be prepared to share a highlight of the past year that or newly discovered best practice that other I&R/As could learn from. You’ll walk away with lots of good ideas!
	9:45 a.m. – 10:30 a.m.	Workshop - Road Maps to Resources: Creating Effective Community Directories I&R referrals are often given by phone but some clients, case managers, and agency staff find printed directories and quick resource guides to be helpful tools. Participants will discuss the pros and cons of printed resource lists, how to identify target audiences, and how to produce and pay for them. A number of examples that use a variety of formats will be shown.
	10:45 a.m. – 11:45 a.m.	Workshop - Laughter Yoga Aging requires us to make critical attitudinal choices. We can choose to approach it either with a sense of loss, sadness, depression or with anticipation, a positive outlook on life and a sense of well-being. This presentation focuses on the therapeutic benefits of exercising laughter. An overview of laughter therapy/yoga groups, results from research will be presented. Followed with a Laughter Group session, which provides light to moderate exercise an attitude boost.
	11:45 a.m. – 12:00 p.m.	Wrap Up and Evaluation